Do you have a question about EVENTIM.Light?

Do you have a question concerning EVENTIM.Light? Here is where you'll find frequently-asked questions and our answers

Didn't find the right answer? Please use our contact form.


How quickly will my events be on sale?

After submitting your registration, our sales team will process your request ASAP. In the meantime, please ensure you have added your bank details to your account for swift event settlement. As soon as you receive confirmation of your registration from us, you can publish your events for sale.

How can I change my bank details?

Changes to your address or bank details should be sent via the contact form to our support team.

How can account details be changed?

Changes to your address or bank details should be sent via the contact form to our support team.

Which data still needs to be added?

You can add and save your bank details in the "My Profile" section. To do this, click on your user name in the menu or directly on "My Profile". Here you will find the data for your registration request and the input form for your bank details.etails.

Create Events

How can different ticket types be defined?

In addition to the "Full price", you can also add other ticket types and their individual designation for discounts in the section "Prices". You can either use the pre-defined names or enter your own. Up to ten ticket types are available. Further information regarding the different ticket types can be entered in the sales info.

For each ticket type you can individually set up a maximum number of available tickets or define a limited sales period.

Can I define different ticket areas within one location?

If your venue has several areas, you can define different ticket areas such as VIP area, standing room or wheelchair users. If the accompanying person of a wheelchair user is included in the ticket price, please name the ticket area accordingly and include a note in the sales info. You can either use our predefined names or enter your own.

How do I publish an event?

After you have completed all of the event details, simply click on 'Publish' and check all information to make sure that everything is correct. Should you need to change anything, you can simply return to “Edit the event”. 

Click on “Publish” to start selling your event. 

Which image formats are the most suitable?

Create an image for each event which you upload as a png or jpg file, ideally in the 16:9 format. The largest image size supported is 1920 x 1080 pixels

What do I need to be aware of when uploading images?

When uploading your image material to, please ensure that you unequivocally hold the required rights for the intended purpose of the image (e.g. through a contractual agreement with the relevant rights holder). You will be prompted to confirm this when uploading an image. 

How does price calculation work?

The basic prices you define form the basis of the ticket fees and settlement after the event. Enter the basic prices and the sales prices are calculated completely automatically. Sales tax: Please select the sales tax defined for your event. This does not have any effect on the price calculation of the individual tickets.

How do I add a new venue?

Adding a new venue couldn't be easier! First check whether your venue is already available in the list. To do this, simply enter the name or city into the search box and the results will be displayed.
Can't find your venue? Then click "Create new venue" and enter the desired address.
Please note: You can't change the location once your event has been published. 

Which data must be stored in the event information area?

In the first step of creating an event, you define the framework data and description of your event. Event title: In addition to the title, you can also use the header and subtitle for further information such as the program title, presenters, etc.

To make the initial creation easy for recurring events, you can use images and text data from your event series.

I have created my event, but what data do you still need?

In order to settle your ticket monies, we will need you banking details. You can add and save your bank details in the ‘My Profile’ section. To do this, click on your user name in the menu or directly on ‘My Profile’. Here you will find the data for your registration request and information needed for settlement. Your information is securely stored at all times. 

Can I create a seat map?

Yes, with our seat map editor you can create your own seating plan. You can offer your customers to choose a seat in the seating plan or to benefit from the best seat booking option. Simply activate the seat map toggle in the section ‘Venue’.


Sell Events

What do I need to be aware of when specifying rights of use?

When uploading your image material to, tell us the full name of the copyright owner (photographer, designer, etc.). Please ensure that you unequivocally hold the required rights for the intended purpose (e.g. through a contractual agreement with the relevant rights holder).


What sales channels are available?

In addition to the ticket shop, you can also take advantage of the selling power of the Eventim network, which includes the online and call center sales. Through our box office module, you also have the option to sell through a box office on the night of the event or use your office as reservation office.

How can sales be started?

If you have provided all of the information about the event and tickets, you can use the "Publish" button to start sales via your online shop. If the Eventim network is enabled simultaneously, the event will also be available to outlets after a brief update period. Processing by our support team therefore takes place in real time, so that your event can also be booked on

When will tickets be available on

As soon as you have published the event and enabled the Eventim network option, the tickets will be approved by our e-commerce team once a (quick) validation check has been passed. 

Tip: Define a display date in the 'Schedule' section during the event set-up to specify when your event should go online. This way you can create and publish your event in advance. It will be processed by our team as soon as you publish it. Your event will then automatically go online when the display date is reached.

Where can I find the Eventim logo and how can I use it?

If you sell tickets to your event via our EVENTIM network, you are allowed to use the Eventim logo on your promotion material (i.e. poster, flyer, banner ads or your website).
Please contact us directly and we will provide you with the necessary images you require. 

How can sales be stopped?

Select the relevant event from the list of "Published events" and open the event details page. Click the “Stop sales” button at the top right, choose “Cancel event” and confirm.

Note: This status cannot be undone.

Edit Events

How can customers of local ticket offices return their tickets in case of a cancellation?

Unfortunately, we can't contact them because we don't have any of their contact information. These customers should contact the EVENTIM customer service via telephone of e-mail.

How can I change my event to a different venue?

To change your event to a different location, please proceed the following steps:

  1. Set the status of the event to "Pause sales" via the Button "Stop sales" so that no further tickets can be sold.
  2. Add a hint like „Location changed to XXX“ to the event title
  3. Add another hint to your sales not „Attention, the location of this event was changed to XXX. All tickets remain valid“.
  4. Please create a new event in the new location and publish that.
  5. Contact us via email to support[at]eventim[dot]no to let us know about the change. Afterwards we will inform your customers.

Please note: We can not contact customers who bought their tickets at a box office to inform them.

How can I move my event to another date?

To move your event to another date, select the appropriate event from the "Published Events" list and open the event details page. Click the "Edit event" button at the top right, and simply change the date of the event in the 'Schedule' area. 

In addition, please add a message to your sales note: * PLEASE NOTE, THIS EVENT WAS MOVED TO ANOTHER DATE (XX.XX.XXXX). ALL SOLD TICKETS REMAIN VALID. * 

After saving the changes, we will inform all customers that can be reached about the changes or inform you on how you can communicate it to your customers. 

How can information be changed after an event has been published?

Select the relevant event from the list of "Published events" and open the event details page. Clicking the "Edit" button at the top right shows first of all the event information and then clicking "Save and continue" shows the ticket information. Changes are possible, however they do not apply to tickets that have already been sold. This should especially be taken into consideration when making subsequent price changes.

How can the number of tickets on sale be changed?

Select the relevant event from the list of "Published events" and open the event details page. Click on the drop-down list for the "Edit event" button at the top right and select "Edit prices". On the "Ticket information" page, you can change the number of tickets for each area / ticket type as applicable.


Can I also create a question for certain events only?

Yes, it is possible to create an event-related question when you set up the event. This feature can be used, for example, to ask your customers about special menu requests. If you would like to use this feature, please email us at support[at]eventim[dot]no and our team will activate it for you.

Will the order-related question be visible on

No, the question will only be visible in your own ticket shop.

What is the order-related question?

You can create a question in your ticket shop to ask your customers for further information, for example “How did you hear about us?”. You can provide a free text field for the answer or use the multiple-choice option. This question will be shown in the check-out of all events that are published in your own ticket shop.

Who can my customers contact if they have questions about their order?

For enquiries about order and payment processing, your customers can contact our support team via the contact form in the online shop.

Which payment types are available?

Your customers can pay via card (Visa, Mastercard).

Which types of delivery are available in the online shop?

Once a customer has purchased their tickets, they will receive a print@home ticket as a PDF file via e-mail or also directly for downloading as a print@home ticket as a PDF or Apple Wallet on the order confirmation page.

How is the online shop integrated into your website?

After publishing your event, you can integrate the ticket shop directly into your website via iFrame or simply post a link to your ticket shop. In your EVENTIM.Light account under “Shop” and “shop integration” you will find the link as well as the HTML code for the iFrame integration. All new events will be automatically added to your shop.

Under “Shop design” you can also change the style of your ticket shop and adapt it to your individual brand.

Box Office

How does the settlement of the box office sales work?

All sales will be listed in your regular event settlement report. After processing your event you can download the report as usual from the event page within your account. 

The proceeds of the tickets sold through the box office will be collected by you directly. We will charge you with the fees of those tickets and retract the amount via SEPA direct debit mandate from the bank account you provided us with in your Billetlugen.Light account. 

How can I cancel tickets sold through the box office?

Find the order in the order overview that you would like to cancel and click on the delete symbol (trash can). An overview of the order in question will be opened. Click on 'Cancel all' to cancel the entire order. If you only want to cancel specific tickets from the order, just select the tickets in question and click on 'Cancel selected'. 

How can I reprint tickets?

Open the box office application and click on the ticket symbol in the top right corner. You will then see an overview of all orders that you sold through the box office. 

Can I print tickets myself?

Yes, you can print the tickets you sold yourself. Keep in mind that only print@home-tickets can be printed. 

Can I book free tickets through the box office?

Yes, that is possible. Just add a new ticket type by clicking ‘Add free tickets’. This ticket type can be added for the sales channel box office only.

How do I determine the ticket types for the box office?

When you create a new event, select box office as sales channel for each ticket type that you want to activate for this channel.


Where can I find an overview of my promotions?

Go to ‘Promotions’ in the menu bar. Here you will find an overview of all active and inactive promotions. When you click on one promotion, the detail page shows you all relevant information including the events where the promotion is used. Plus, you can also download a report to see how many promotion codes have already been used. 

Can I use a promotion multiple times?

You can apply a promotion to several ticket types within one event or to different ticket types of several events. A limitation is implemented through the data within the promotion such as the maximum number of tickets. That way you are always in control of the number of tickets sold at a special offer price. 

Will the special offer price be visible for everyone?

No. The special offer price is only visible after the customer entered the promotion code. Only those customers, who received a promotion code from you e.g. as part of a campaign, can therefore buy tickets at the special offer price.

How do I add a promotion to an event?

After creating a promotion and generating promotion codes, create an event in the usual manner or edit an existing one. Then you need to create a new ticket type in the section “Prices” and choose the promotion you want to add under “Advanced settings”. This way, the new ticket type will only be bookable by entering a promotion code. 

What is a promotion?

With the promotion feature you can offer your customers special offer prices. You just need to generate promotion codes. These are used to unlock prices you previously defined. Use these codes for example in an advertising campaign, or you could reward your most loyal customers by sending them promotion codes via newsletter

Event Settlement

Who should I contact if I have queries about settlement?

If you have any queries about settlement and pay-outs, our support team will be happy to help. Simply send us your enquiry and event details via the contact form.

Where can I download the settlement?

You can download the report on the event page by clicking the button "Download settlement".

When will my event be settled and paid out?

Held events are calculated and settled by Eventim within 2-10 working days after the event date.

  1. Ticket revenue is paid to the organizer when the accounts are closed and are limited to the actual payments made by ticket buyers or debited by the ticket offices. Eventim issues actual bank statements in connection with this
  2. Once the revenue has been collected, Eventim first deducts the fees to which Billetlugen is entitled in accordance with the applicable price list, and the remaining amount is transferred to the organizer. The ticket fee must be paid when the ticket is booked. Eventim also has the right to settle any other amounts that the organizer owes in the remaining amount. 
  3. Cancelled or postponed events are not included in this and will only be billed once any cancellation claims on the part of ticket buyers have been resolved. 
What happens after the event?

Once your event has finished, you will need to give us your approval to start the settlement process. To do this, choose the relevant event from the list of "Expired events", open the event details page and set the status to "Finished".
When the event is finished, no further bookings, and in particular cancellations, are possible and our finance team will be able to issue you your settlement. 

Event Series

How can I change the venue of an event within a series?

To change the venue for a series with a recurring location, please follow these steps:

  1. Click on the button "Stop sales" within the series, so that no further tickets can be sold.

  2. Add an info like “Location changed to XXX” to the series title.

  3. Add another info to your sales info “Attention, the location of this event was changed to XXX. All sold tickets remain valid!

  4. Please create a new event series with the new location and publish it.

  5. Please send us an email to support[at]eventim[dot]se to let us know about the change. Afterwards we will inform your customers.

Please note: We cannot contact customers who bought their tickets at a box office.

Where can I set up the location for an event series?

Where can I set up the location for an event series?

If all events take place in the same location, please choose ‘Events recurring in the same location’ in the section “Type of series”. This way your chosen location will be applied to all events of the series.

If the events take place in varying locations, select ‘Series with different locations’. Now you can add a different location to each event individually.

Which events should be created in an event series?

Basically, this feature helps you to organize recurring events that take place on different dates. You only need to fill in the event details once and can apply them to all event dates.

What is an event series?

You can use an event series if you plan on having an identical event on different dates. This way you can automatically apply certain data to each of the event dates without any manual tasks.

Facebook event

What is a Facebook event?

You can publish an event created in your EVENTIM.Light account directly on your Facebook page. Simply connect your EVENTIM.Light account with Facebook. All data about your event that you have already entered in EVENTIM.Light will be automatically transferred to Facebook. Your customers will be redirected directly from Facebook to your ticket shop.

What do I need in order to use it?

You need a valid Facebook account. An active Facebook page must be linked to this account, e.g. your promoter page. You need administrator rights for this Facebook page to be able to publish your event there.

How do I create my Facebook event?

After publishing your event, go to your event detail page and click the 'Create Facebook Event' button. First connect your EVENTIM.Light account with your Facebook account. Then select the Facebook page where you want your event to be published. At least one page must be selected for the link to Facebook to work. In the next step, give EVENTIM.Light permission to manage your page. Set the button here to 'Yes' so that the link with Facebook works properly.Now you can upload an image and enter an event description specifically for Facebook. Select a Facebook event category in which you want your event to be found. One last click on 'Create Facebook Event' and you are done.

What does ‘Revoke connection’ mean?

It means that you delete the connection between your EVENTIM.Light and your Facebook account. In this case your events will no longer be visible on Facebook. If you just want to pause editing your event, just click on ‘Log-out’. The connection with your Facebook account will stay active and your events remain visible on Facebook. To continue editing your event, just log back in.

How do I update my event after publishing?

If you make changes within your event, you need to synchronise EVENTIM.Light and Facebook again. Click on ‘Update Facebook event’ to submit the updated information from EVENTIM.Light to Facebook.

What happens if I pause sales in EVENTIM.Light?

In this case nothing changes on Facebook. Your event will remain visible with an active link to your ticket shop. Your customers will see in the ticket shop that tickets are not available.

What do I need to consider when cancelling an event?

a) Cancellation on Facebook

When canceling an event on Facebook, your customers will also be notified there. You keep access to your Facebook event page, but you cannot edit it anymore. The cancellation will be documented on your Facebook event page within EVENTIM.Light. Changes are no longer possible here either. Canceling your event on Facebook neither affect the status of your event in EVENTIM.Light nor the purchasing process of tickets.

b) Deletion on Facebook

If you delete an event on Facebook, you no longer have access to it. This does not affect the status of your event in EVENTIM.Light and does not lead to cancellation within EVENTIM.Light.

c) Cancellation in EVENTIM.Light

If you cancel an event within EVENTIM.Light, it does not affect your Facebook event. You need to cancel your Facebook event separately.

Adgangskontroll via Scan-App

When can I start synchronizing the ticket data?

The synchronization can only be done within 12 hours before the event starts. To make sure that the process will succeed, please connect your mobile device to a WiFi

If you prefer to scan offline, please make sure you do not synchronize before the ticket sales are finished.

Is it possible to scan offline?

Sure, there is no need to have an internet connection while scanning. But please note, that it’s necessary to be online within the configuration process.

Please note: If you are scanning offline with more than one device, the devices won’t be able to synchronize the already scanned tickets to each other.

How does the ticket validation process work?

Once you have configured the Scan-App and synchronized the ticket data (barcodes), you have to scan every customer’s ticket at the entrance in order to validate their entry.

While scanning the ticket, the app checks the status. If the ticket is valid, a message will appear to authorize the entry. 

How do I configure the Scan-App?

In your EVENTIM.Light account under “Admission”, you can download a PDF with QR codes for the configuration of the app as well as a step-by-step guide. Once you have downloaded the EVENTIM.Access Scan-App from the App Store or the Google Play Store, you can easily configure the app by scanning one of the recently downloaded QR codes with each device.

Attention: After the configuration succeeded, you need to synchronize the ticket data. This process can only be started within 12 hours before the event date. For downloading ticket data, your mobile device has to be connected to the internet.

Where can I download the Access Scan App?

Google Play Store (Android)

App Store (iOS)

How does access control work?

Every ticket has a unique barcode or QR-Code, that can be scanned with our free Scan-App. After scanning a ticket, there will be a pop up that shows you whether the ticket is valid or not.

When can the tickets be scanned?

After the successful configuration of the Scan-App, you are able to scan tickets 12h before and after the defined access period.

Can I print a list of all sold tickets?

Yes, you can download and print a full list of all sold tickets for a specific event to be on the safe side for managing your access.

The list includes:

  • Barcode-Number
  • Ticket-Status
  • Ticket-Area
  • Ticket-Type
  • Price
  • Sales-Channel

To find this list, open the specific event and click on "Download access data" at the bottom of the page. Afterwards please download the excel sheet and print this.